Contact us

A real person answers every message, every day.

Support

Email us at support@keykiwi.com - we typically reply within a few hours, and always within 24.

To help us solve your issue fast, please include:

• Your order ID (e.g. KK-XXXXXXX) - it's in your delivery email and on the order confirmation screen
• The email address you used at checkout
• A short description of the problem, with a screenshot if it's an activation error

What we can help with

• Order status and key re-delivery
• Step-by-step activation help (see also our activation guides)
• Refunds covered by our activation guarantee
• Pre-sale questions: which edition fits your needs, volume orders, business licensing
• Invoice or billing questions

Before you write

Many questions are already answered in our FAQ - delivery times, genuineness, reinstalls and more. It might save you the wait.