Privacy policy

Last updated: June 2026 · Contact: support@keykiwi.com

We keep this simple: we collect only what's needed to deliver your order and understand how the store is used. We never sell your data.

What we collect and why

When you place an order

• Name, email address, phone number - to deliver your license key and contact you about your order (legal basis: contract performance).
• Order contents and totals - for delivery, invoicing and our legal bookkeeping obligations.
• IP address and country - for fraud prevention (legal basis: legitimate interest).

When you browse the store

• Anonymous usage analytics - pages viewed, products clicked, searches, session length, browser/OS type, screen size, referrer and approximate country (derived from your IP, which is not stored in analytics data). Visitors are identified only by a random identifier; we cannot link analytics to your name or email. Legal basis: legitimate interest in improving the store.

What we don't do

• No selling or renting of personal data - ever.
• No third-party advertising trackers (no Google/Facebook pixels).
• No marketing emails unless you've asked for them.

How long we keep data

• Order data: as long as required by tax and bookkeeping law.
• Analytics events: rotated automatically; older raw events are periodically archived or deleted.
• Support emails: up to 2 years after the case is closed.

Where data is stored

On our web server hosted within data-protection-compliant infrastructure, with access restricted to store administration. Analytics and order data are not accessible from the public web.

Your rights (GDPR)

You can request access to, correction of, or deletion of your personal data, object to processing, request portability, and lodge a complaint with your local supervisory authority. For any request, email support@keykiwi.com from the address used at checkout - we respond within 30 days.

Cookies & local storage

See our cookie policy - we use no third-party cookies at all.