Frequently asked questions

Within seconds. As soon as your order is confirmed, your key, the official download link, an activation guide and your invoice are sent to the email address you provided. If you don't see it within a couple of minutes, check your spam folder first.

Yes. Every key is sourced from authorized distribution channels and verified before delivery. Keys activate directly with the vendor's own servers (Microsoft, Kaspersky, etc.) - that verification cannot be faked.

We buy licenses in volume from authorized channels across the EU, where pricing differs by market, and we run a lean digital-only operation - no boxes, no shipping, no stores. Those savings go into the price you see.

Most of our products (Windows, Office) are perpetual licenses: pay once, keep forever. Products with a duration in the name (e.g. "Yearly") are subscriptions for that period. The product page always says which.

Our activation guarantee covers every order: contact us and we either fix the problem (most cases are solved in minutes) or refund you in full. No forms, no fine print. See our refund policy.

Our checkout asks you to type your email twice (with paste disabled) precisely to prevent this. If it still happened, contact us immediately with your order ID and the correct address.

Yes. Perpetual licenses stay tied to your device - after a reinstall on the same machine the product reactivates with the same key. Keep your delivery email safe; it contains everything you need.

Yes, an invoice is included with every delivery email, and you can download a receipt right from the order confirmation screen.

Free, human support every day. Check our activation guides first - if you're still stuck, write to us and we'll walk you through it.

We only collect what's needed to deliver your order and improve the store, and we never sell your data. Full details in our privacy policy.